A community-driven knowledge base of lender performance.

Broker Pulse

A high-frequency performance tracking tool for lenders developed from a monthly survey of highly-engaged and well informed brokers who share their experiences of lenders each month in return for complete access to the survey results.

  • High-frequency brand tracking for lenders
  • Measuring opertional KPIs and SLAs
  • Track broker application flows between lenders

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What's included?

The Broker Pulse delivers high-frequency brand performance tracking for Australia's largest residential mortgage lenders.

Monthly Net Promoter Scores (NPS), Customer Effort Scores (CES) and average turnaround times of Australia's largest mortgage and finance lenders

Strategic roadmap

Leverage over 12 months of data to predict which lenders are struggling to keep up with demand and make sure you're in an optimal position to capture market share.

Reinforce & reveal

Validate the effectiveness of marketing and process changes on broker outcomes using existing measures or ask a question of your own in our omnibus survey.

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Ready to start conversations and create change?

Request a product demonstration to find out how these insights can help you better understand your stakeholders.